Frequently Asked Questions - Email

The pop and SMTP settings are different for each mail domain.

An Auto-Responder/Auto-Reply allows you to send an automated response to anyone who sends you an email within the allotted time frame you choose. You will still be receiving your email normally during this time frame. Each sender will only receive a single auto-response for that time period, if the sender sends more than a single Email, they will receive an auto-response on the first email and not for subsequent emails. You can setup an auto-reply utilizing our account management system found: HERE Once logged into the account management system select 'Email Accounts' from the left menu. From there choose 'Set Auto-Reply' on the account you wish to setup an auto-responder on.

Auto-Reply Status, the auto-reply has three states: 'Not Set' - The auto-reply is not active nor is it in the queue. 'Queued but not active' - An auto-reply has been submitted but the start time hasn't been reached. 'Active' - The auto-reply mechanism is active.

A generic default response is automatically filled in. Edit the 'Subject' to what you want to appear as the subject of the response, typically you would use something similar to 'I'm out of the office.' or 'I'm away from my email'. Edit the body of the message in the text box below the subject line. This will be the body of the response the sender receives. Here you will want to state a brief message saying that you are away from your computer and will return at a certain date. Chose the starting date & time by clicking the small calendar icon. A small calendar will pop up and you can chose the date, the time is on a 24 hour clock. You do not need to input the full time, setting the time to just '10' will fill in '10:00:00' for 10 A.M. filling in '13:30' will fill in '13:30:00' for 1:30 P.M. Do the same for the ending time and date. Click the 'Set Auto-Reply' button to submit the data to the queue. If you have a queued or active auto-reply an 'End Auto-Reply' button will be available for you to immediately stop the auto-reply function.

The auto-reply queue is queried on a 15 minute interval. Times are always rounded up to the next interval. For instance a time of 1:20 will be acted upon at 1:30.

Step 1. On the menu bar select 'Tools' then select 'Accounts'.

Step 2. Select the 'Mail' tab. Click 'Add' then select 'Mail'.

Step 3. 'Display Name' – Fill in your full name, this is what a recipient will see when you send them an e-mail. Press 'Next'.

Step 4. 'E-mail Address' - This is your full email address, in the example shown the e-mail address is 'account@berniemules.net'. It is specified as account@domain, so if you have the email account of 'bob' at the domain of 'riscotigers.net' then you would fill in 'bob@riscotigers.net'. Press 'Next'.

Step 5. Fill in the information.

5a. For 'My incoming mail server is a '__ server' - Select 'POP3'.

5b. 'Incoming mail (POP3, IMAP or HTTP) server' - This is specified as mail.<domain>. In the example since we have a @berniemules.net email account we have used 'mail.berniemules.net. If we had a @maldengreenwave.com address we would have used 'mail.maldengreenwave.com'.

5c. 'Outgoing mail (SMTP) server' - This is specified as mail.<domain>. It will be identical to the entry you have for 'Incoming mail (POP3, IMAP or HTTP) server'.

5d. Press 'Next'.

Step 6. Fill in the Information.

6a. 'Account name'– Your account name is your full email address, in the example shown the e-mail address is 'account@berniemules.net'. It is specified as account@domain, so if you have the email account of 'bob' at the domain of 'riscotigers.net' then you would fill in 'bob@riscotigers.net'.

6b. 'Password' – This is your password for your e-mail account.

6c. Press 'Next'. Press 'Finish'.

Step 7. Select your newly created account in the list. Press 'Properties'.

Step 8. Select the 'Servers' tab. Check the box next to 'My server requires authentication'. Press 'OK'. Press 'Close'. You may now begin using your new email address!

Step 1. On the menu bar select 'Tools' then 'Email accounts'

Step 2. Select 'Add new e-mail account', press the 'Next' Button

Step 3. Select 'POP3', press the 'Next Button'

Step 4. Fill in the information –

4a. 'Your Name' – Fill in your full name, this is what a recipient will see when you send them an e-mail.

4b. 'E-mail Address' – This is your full email address, in the example shown the e-mail address is 'account@berniemules.net'. It is specified as account@domain, so if you have the email account of 'bob' at the domain of 'riscotigers.net' then you would fill in 'bob@riscotigers.net'

4c. 'Incoming mail server (POP3)' – This is specified as mail.<domain>. In the example since we have a @berniemules.net email account we have used 'mail.berniemules.net'. If we had a @maldengreenwave.com address we would have used 'mail.maldengreenwave.com'.

4d. 'Outgoing mail server (SMTP)' – This is specified as mail.<domain>. It will be identical to the entry you have for 'Incoming mail server (POP3)'.

4e. 'User Name' – Your user name is your full email address, in the example shown the e-mail address is 'account@berniemules.net'. It is specified as account@domain, so if you have the email account of 'bob' at the domain of 'riscotigers.net' then you would fill in 'bob@riscotigers.net'.

4f. 'Password' – This is your password for your email account.

Step 5. press the 'More Settings' Button.

Step 6. Select the 'Outgoing Server' tab. Check the option 'My outgoing server (SMTP) requires authentication'. Make sure that 'Use same settings as my incoming mail server' is selected. Press 'OK'.

Finally, Press 'Next', and then press 'Finish'. You may now begin using your new email address!

All the details can be found by reading the Barracuda Spam Filter Instructions.